Shipping Options & Delivery Costs
Orders placed can be shipped locally and worlwide.
Please allow 7-10 days to receive your order.
Orders placed before UTC/GMT +2 hours Monday-Friday will be shipped same day. Orders placed after UTC/GMT +2 hours will be shipped the following business day, excluding holidays and weekends.
Any orders over $500 will require an adult signature upon delivery. Please email sales@emjpo.store with any questions.
Transit Times
Our transit times are based on UPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
Domestic Shipping
Standard Ground – Free: 1-5 Business Days
Second Day – $15: 2-3 Business Days
Overnight – $25: 1-2 Business Days
International Shipping
FREE for orders of $500 or more!
DHL Worldwide Express (REST OF WORLD*): 4-7 Business Days – Cost depends on Weight & volume.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
Signature is required for all deliveries and DHL will coordinate delivery with you directly by notifying you when they plan on delivering your order. You will have the option to have DHL change your delivery instructions with one of the following choices.
- Schedule Delivery (Alternative Days or Time)
- Leave in Safe Place Options
- Leave with a Neighbor
- Alternate Address
- Vacation Hold
- Collect from a DHL Express Service Center
Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. we cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info or visit simpleduty.com/import-calculator. At this time, we do not have the ability to estimate taxes and delivery before delivery.
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).
There can be additional fees upon delivery beyond taxes and duties.
Still Have Questions? Get in touch with us, we’re here to help!
Customer Service Hours: Monday – Friday 8:00 AM – 5:00 PM UTC/GMT +2 hourse Email: sales@emjo.store
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.